COVID-19 UPDATE | 30.03.2020
Our carriers are implementing new delivery policies so to guarantee the social distancing to protect everybody's safety.
Your driver will make sure not to get any closer than 2 meters from you and it will no longer be requested to sign on the Carrier's device.
You will receive more information and assistance by your driver at the moment of the delivery.
Express Delivery temporarily suspended
Our Express Delivery service is temporarily suspended, because speed is something we can't guarantee right now.
Online orders may be subject to a slight delay in delivery
Everything from production to warehousing to delivery runs is affected by the added challenges we face. We hope you’ll bear with us through these times – and just remember, late delivery is not the fault of the delivery guy.
See our Delivery Policy Page
We are busy packing and moving, reorganising our warehouse to improve our facilities. No worries: you can still place your order!
All purchase made between May 22nd and 30th will be dispatched starting from June the 2nd.
And to make your waiting less painful we are offering 15% off on all orders using the promocode: 15OFF4YOU at checkout.
Returns period extended to 60 days
The last thing we want is customers visiting crowded Post Offices to send off returns, so now you’ve got much more time to choose quieter periods. This period is extended from the normal 30 days, subject to the clothing not being damaged or worn (except when you try it on).
See our Return Policy Page
We are busy packing and moving, reorganising our warehouse to improve our facilities. No worries: you can still place your return request!
All returns request received between May 20th and 30th will be worked starting from June the 2nd.
We apologize for the inconveninece and thank you for your patience.
Possible delays in customer care
We always try to answer customers’ queries and deal with complaints as quickly as possible, but it’s possible that staff shortages could affect response time. If you’re calling about a late delivery, please wait – as we mentioned above, this might happen for several reasons.
You can usually track your order to find out where it is. If you’re calling about anything else, we will answer your call, but we might take longer than usual to respond. To save you time, we recommend sending a message to us instead, as we can deal with these much more quickly. Hopefully, this will be a temporary disruption. See our Contact Us Page.