COVID-19 UPDATE | 30.03.2020
Our carriers are implementing new delivery policies so to guarantee the social distancing to protect everybody's safety.
Your driver will make sure not to get any closer than 2 meters from you and it will no longer be requested to sign on the Carrier's device.
You will receive more information and assistance by your driver at the moment of the delivery.
Returns period extended to 60 days
The last thing we want is customers visiting crowded Post Offices to send off returns, so now you’ve got much more time to choose quieter periods. This period is extended from the normal 30 days, subject to the clothing not being damaged or worn (except when you try it on).
See our Return Policy Page
Possible delays in customer care
We always try to answer customers’ queries and deal with complaints as quickly as possible, but it’s possible that staff shortages could affect response time. If you’re calling about a late delivery, please wait – as we mentioned above, this might happen for several reasons.
You can usually track your order to find out where it is. If you’re calling about anything else, we will answer your call, but we might take longer than usual to respond. To save you time, we recommend sending a message to us instead, as we can deal with these much more quickly. Hopefully, this will be a temporary disruption. See our Contact Us Page.