Dickies Life FAQs
Top FAQ Questions
  • How does COVID-19 impact my order??
    Will deliveries be delayed due to COVID-19?
    We are doing everything we can to get orders delivered as quickly and safely as possible, but due to the challenges that Covid-19 has brought to us, there may be some short delays to deliveries.

    I'm unable to select Express delivery service. Is this option no longer available?
    We have temporarily disabled the option to have your order delivered via Express shipping as we're unable to guarantee full service for the time being, but please be assured that we do aim to reactivate the service as soon as it's responsible and appropriate to do so.

    Due to COVID-19 I want to cancel my order
    Our ordering system works in real time, so it isn't possible to cancel an order after it has been placed. If you would like to return your order when it arrives, you can send it back to us free of charge, just visit the Returns page for easy to follow instructions. We're also now offering an extended returns period of 60 days to make it easier and more convenient for you.

    Will my delivery driver leave my parcel outside to avoid face to face contact?
    It's important to us that you, your order, our staff and our carriers are safe, so we'll be delivering orders in a slightly different way for a while. Our carriers are implementing a new delivery policy to ensure we're social distancing to protect everybody's safety. Your driver will be sure to not get any closer than 2 metres from you and your signature will no longer be required for the Carrier's device. It’s still very important to us that your order reaches you safely and securely, so packages will not be left outside without your knowledge or permission. You will receive more information and assistance from your driver at the time of the delivery.

    I need to return my item but I'm worried it will be out of the 30 day period. Will you be extending this?
    To make sure that you can return your order at a time and in a way that it's safe to do so, we've extended our returns period to 60 days. You can read more about this on our Returns page, which is also where you'll find any further updates on our returns policy.

    Possible delays in customer care
    We always try to answer customers’ queries and deal with complaints as quickly as possible, but it’s possible that staff shortages could affect response time. If you’re calling about a late delivery, please wait – as we mentioned above, this might happen for several reasons. You can usually track your order to find out where it is. If you’re calling about anything else, we will answer your call, but we might take longer than usual to respond. To save you time, we recommend sending a message to us instead, as we can deal with these much more quickly. Hopefully, this will be a temporary disruption. See our Contact Us Page.

  • How can I track my order?

    Click here to track your order. Please be aware that it can take 24-48 hours for tracking information to update after your order has shipped.

  • Do you offer exchanges?
    We currently do not have the ability to exchange products. If you are interested in a different size or colour, you will need to return the item(s) and place a new order. Your return will be refunded once it has been received and processed at our warehouse.
  • What is your Returns Policy?
    Please click here to read our Return Policy.
  • Can I cancel or change my order?
    Your order will be processed as soon as you submit it, so it's not possible to change or cancel your order. If you change your mind about your order you can return it to us free of charge and receive a full refund - Click here to find out how.
Shipping & Delivery
  • Where can I find information on your delivery timeframes, methods and rates?
    Head over to our ‘Delivery’ page where you can find the most up to date information.
  • How can I track my order?
    You can track your order by clicking here.
  • Which countries do you deliver to?
    For the most up to date information, check out our Delivery page to see which countries we deliver to. If you don't see a country there, that means at this time we are not able to ship there. Please note your order has to be delivered to the same country as the website you purchase on.
  • Do I have to have my order delivered to my billing address?

    You can choose to have your order delivered to a different personal or work address, or you can have it delivered to one of our Collection Points by selecting Collection delivery at the checkout.

    Please note that once your order is confirmed, it is not possible to change the delivery address anymore.

  • My delivery is missing an item, what should I do?
    n the unlikely event your order arrives with an item missing, please click here to contact our Customer Service so we can help.
  • How do I place an order online?

    You can easily place an order following a few steps:

    1. Search, choose and add to the Shopping Cart your favourite Dickies Life product.
    2. Select your payment method, billing, shipping details, and contact information (make sure to enter everything correctly, you won't be able to change it after you've submitted your order).
    3. Submit your order to complete it.
    4. ou will receive an email confirming the order has been placed.
  • Can I cancel or change my order?

    Your order will be processed as soon as you submit it, so it's not possible to change or cancel your order.

    If you change your mind about your order you can return it to us free of charge - Click here to find out how.

  • Do you ship internationally?
    We only ship orders within the country of the site. Check our other international sites by clicking the flag at the top of the page.
  • I don't have an account. Can I still buy something, track my order or create a return?
    Yes - If you have an email address, you can place your order as a Guest. You'll be able to track your order using our 'Track an Order' page here.
  • How do I know if you have received my order?
    After you have confirmed your order, you will receive an automatic generated e-mail confirmation from our Dickies Life Online Store.
  • I've just placed my order and it says "item(s) processing". What does it mean?
    Your order will be shipped by our warehouse team. Once shipped, you will receive an e-mail with a tracking number. In case of cancellation, you will be notified via e-mail and refunded for the due amount.
  • I have not received a confirmation e-mail. What should I do?
    First check your spam filter. If you still have not received your confirmation e-mail, please contact our Customer Service.
  • Why can't I add the item I want to my basket?
    Sometimes your PC settings can stop you adding to basket. We recommend updating your browser options or trying to order using a different device or browser.
  • I can't log into my account to place an order. What should I do?

    First, check that you have an account with us. If you don't have one, and you'd like one, please click here to create an account.

    If you have checked and you do have an account already, make sure you use the same email address which you used when you signed up and that your password is correct. If you can't remember your password, you can reset it using the forgotten password link on the log in page.

    If you don't have an account, you can place your order as a 'Guest' user as long as you have an email address.

  • Do you accept phone orders?
    Sorry, we do not accept phone orders - All orders must be placed through the website.
  • What is a promo code?
    Promo codes are personalised codes, issued on special occasions, that enable you to take advantage of exclusive promotions on services and products offered by Dickies Life Online Store.
  • How do I get and use a promo code?

    f you want to get a promo code sign up to Dickies Life Newsletter and we will inform you about promotions and more.

    The "Promo Code" space is displayed in the first page of the Shopping Cart: enter your Code and click "Apply" to obtain your new total.

  • What is your return policy?
    Click here to read our Return Policy.
  • Do you offer exchanges?
    We currently do not have the ability to exchange products. If you are interested in a different size or colour, you will need to return the item(s) and place a new order. Your return will be refunded once it has been received and processed at our warehouse.
  • I don't have a printer. What shall I do?
    Please contact us, we will post a return label to you.
  • I have been refunded the incorrect amount. What should I do?
    Please contact our Customer Service Team.
  • How do I know you have received my returned goods?
    As soon as we receive your return we will notify you via e-mail.
  • I have received a faulty or incorrect item. What should I do?
    In the unlikely event that you receive a faulty or incorrect item. Click here and find out how to make a return.
  • Does the Dickies Life website display your complete collection?
    Our Dickies Life Online Store displays a selection of the Dickies Life collection.
  • How do I clean my Dickies Life apparel?
    We suggest you to follow the care symbols that appear on the garment label.
  • Will items which are listed as out of stock eventually come back in stock?
    Once an item is listed as out of stock we cannot guarantee that we will receive more stock on the particular item. Please check back from time to time to check availability.
  • How can I tell if a product is genuine?
    We work tirelessly against all sources of potential counterfeits but we cannot completely prevent the selling of non genuine products. We recommend that you to purchase your Dickies Life items from either our own online store or from a site operated by one of our Dickies Life partners.
  • Are the materials used in the manufacture of your products sustainably sourced?
    From design to manufacturing, as a business, we make every effort to offer our customers ethical products, made in ways that put the environment first. Additionally, as practices change and evolve, we will continue to improve and create more sustainable and responsible products. Please check here to find out about VF’s sustainability initiatives.
  • What is your privacy policy?
    The personal information you share with us is completely confidential. Your privacy is important to us and we will not disclose or sell the information provided. Our promotional emails are optional and you can unsubscribe at any time. For more information, please read our Privacy Policy.
  • What are the benefits of registering at Dickies Life?
    There are many benefits to creating an account at Dickies Life: you can personalize and manage your profile, create your Wishlist and share it with friends, store multiple shipping addresses, view and track your orders right from your account and checkout faster.
  • Do I need to create an account to shop online?
    If you have an email address, you can place your order as a Guest. You'll be able to track your order using our 'Track an Order' page here.
  • How can I change details on my Dickies Life account?

    Log in to "My Account" and click on "Edit" where you wish to modify your details.

    Please be aware that this will not change the details on any orders placed using that account.

  • How to create a secure password?

    For your safety, we require passwords to contain:

    • at least eight (8) characters.
    • at least one (1) numerical character (e.g. 5).
    • at least 1 uppercase letter (e.g. N).
    • at least one (1) lowercase letter (e.g. t).
  • What happens if I forget my password?
    You can simply request a new password by clicking on "Forgot my password" on the Log In page and by entering your e-mail address.
  • How can I delete my Dickies Life account?
    Contact our Customer Service clicking here.
  • I cannot track my order from my account. What should I do?
    Please make sure you use the same email address which you used while placing the order. Please ensure the order number is correct. Alternatively, you can track the order directly on the "Track my order" page on the website.
  • Why doesn’t my order show in order history?
    You need to be a registered Dickies Life member to be able to view your order history. Maybe you checked out as a guest when you last ordered? As long as you always login to your Dickies Life account when placing an order, it will be saved in your order history.
  • I cannot log into my account to do my return. What should I do?
    Please check if you created a Dickies Life Online account when ordering. Maybe you checked out as a guest? Please make sure you are using correct login details. Please bear in mind, that passwords are case sensitive. Should you still struggle to do your return, please contact us to obtain a returns label.
  • What are the payment options?
    Check out our Payment page for all available payment types by clicking here.
  • Is VAT included in the price?
    Yes, prices are displayed with included VAT.
  • Why has my payment been declined?

    Your credit card could have been declined for one of the following reasons:

    • The card may be expired. Check that your card is still valid.
    • You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
    • You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
  • I have an error when paying. What should I do?
    Please contact us to describe the error you are getting.
  • Is it safe to shop online at Dickies Life?
    We ensure high security of data on our Dickies Life Online Store. All credit and debit card transactions are processed by secure online gateways that will be responsible for holding and handling information related to your payment details. In addition, your bank details are sent to our server using SSL encryption (Secure Socket Layer) and transferred to a completely secure environment.
  • How old do you have to be to place an order online?
    The legal age requirement for buying online is 18.
  • How can I contact Dickies Life customer services?
    There are a few ways to get in touch with our team. Click here to contact us now.
Go to top