Terms of Sale - Return Terms
DickiesLife's Return Policy

Right of withdrawal

If you are not satisfied with the Products you received or have simply changed your mind about purchasing them after we have e-mailed you your Order Confirmation, you can return them within 30 (thirty) calendar days of delivery of the Products and get a refund.

This is a right of withdrawal that you can exercise without penalty and without giving any reason. Please note that while the Products remain in your possession you are responsible for keeping them safe, secure and in good condition.

In case of returns for change of mind (right of withdrawal), you will be fully reimbursed apart from shipping costs for express delivery, if you had chosen this shipping method.

Legal guarantee for faulty goods

In addition to the above, we recognize the statutory 2-year (or the longer period that may be set forth by your local law) guarantee for product faults. A product is "faulty" if received damaged or where a manufacturing or material fault occurs within 2 years (or the longer period that may be set forth by your local law) from the purchase. Please note that Products damaged due to wear and tear are not considered faulty.

You can return faulty Products within 2 years of your receipt of the products and get a full refund, including any shipping costs, as applicable.

If you have received a wrong (different than displayed in Dickiesliefe Shop) or damaged item you can return it within 30 days from the shipping date. Please follow the standard return process and select 'Item was defective' as return reason.

If the 30 days return period has expired and the item is faulty, you have 2 years from the date ordered to file a warranty claim. Please contact our Customer Service through our Contact Us page to assist you in returning your item(s).

How to make a return

1) Create a "return label"

Visit www.dickieslife.com/myorder, enter your Order number 7 digit reference and your email address, and click ‘create a return’ (for registered customers, you can access your order history here). Select the items you may want to return, the preferred return method (drop off to a collection point or carrier pick up at preferred address) and tick the box corresponding to your return reason. Then print the label provided.

2) Pack the products with the return label

Pack the order in your original box (different boxes can be used, but we strongly encourage recycling where possible) and attach the new label, ensuring the original label is covered.

Also, complete the returns delivery note by filling in the reason for return and include it in the package.

3) Drop the products or hand them to the carrier

Drop your return into any available Collect+ locations or wait for carrier pick-up on the proposed date (Only available for UK customers).

Drop off the parcel at the next UPS Parcel shop (free of charge, not available in Germany, Sweden, Denmark, Austria, Ireland) or schedule an UPS collection on www.ups.com (UPS may charge you additional costs for home pick-up).

4) Wait for return confirmation and refund

You'll get an email confirmation when your order has been correctly returned to our warehouse and refund processed (2-3 business days).

In case you have any question please have a look at our Return FAQ. If you have any feedback on our returns process, don’t hesitate to let us know via www.dickieslife.com/contact 

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