Terms & Conditions Of Delivery

Brexit notice

Good news! We are still able to ship orders to the UK.

To ensure your order gets to you as smoothly as possible, it may take up to 2 days to leave our warehouse.

Don’t worry though, we’ll email your tracking details as soon as it’s on the road!

Shipments to Northern Ireland - Update

Due to customs clearance issues caused by Brexit, the shipment of orders to Northern Ireland is suspended from December 28, 2020 until further notice.

We aim to get up and running again as soon as we can and and are sorry any inconvenience caused.

Delivery Information

We offer a range of delivery options to receive the Products purchased on our Site. You can choose the one that best suits your personal needs.

Pick-up Point: FREE

Products are delivered within 5-7 working days.
Collection is available 7 days a week, depending on store opening hours.
Orders placed before 11 am (GMT) Monday to Friday will be dispatched within 2 working days.

Standard Delivery: FREE

Products are delivered within 5-7 working days.
Delivery is Monday to Saturday during business hours.
Orders placed before 11 am (GMT) Monday to Friday will be dispatched within 2 working days.

Shipment tracking

You can track shipment of your Products here: Track your order

Please note this link will direct you to the courier's website, which is not controlled by us.

Please note:

It is our goal to deliver within the above mentioned times, however, delivery dates are not guaranteed as shipments are handled by third parties and are subject to carriers' local bank holidays.
We will be unable to change the delivery address on Orders after checkout.
If there is no one at the indicated nominated delivery address who can accept delivery of Products, the carrier will leave a notification card in your mail box.
Title to and risk of loss in your Products will pass to you when you take possession of the Products.
All Products are shipped from our warehouses in Prague, Czech Republic.

We only deliver in:Austria, Belgium, Denmark, France, Finland, Germany, Holland, Ireland, Spain, Sweden and United Kingdom (including Northern Ireland and the Isle of Man)

We do not deliver in: British Overseas Territories, the Channel Islands, Gibraltar and British Forces Post Offices, Livigno, Vatican City and Republic of San Marino, Dutch Overseas Territories, French Overseas Territories, Ceuta & Melilla, Andorra, Gibraltar, Canary Islands and Balearic Islands, Büsingen, Helgoland, Åland Islands, Fær Øer Islands and Greenland, PO Boxes.