Due to the rapidly changing global situation, our Pickup Point service and Express Delivery are temporarily suspended and all online orders may be subject to a slight delay in delivery. Our absolute number one priority is the health and safety of our customers and staff, and we’re pulling out all the stops to minimise social contact.

 
Terms of Sale - Delivery Terms

We offer a range of delivery options to receive the Products purchased on our Site. You can choose the one that best suits your personal needs.

FREE Delivery at Pickup Point: 
  • Products are delivered within 2-3 working days.
  • Collection is available 7 days a week, depending on store opening hours.
  • Orders placed before 11 am (CET) Monday to Friday will be dispatched the same day.
FREE Standard Delivery:
  • Products are delivered within 2-3 working days.
  • Delivery is Monday to Friday during business hours.
  • Orders placed before 11 am (CET) Monday to Friday will be dispatched the same day.
Express Delivery (DKK 100.00):
  • Products are delivered within 1-2 business days.
  • Delivery is Monday to Friday during business hours.
  • Express orders placed before 11 am (CET) Monday to Friday will be dispatched the same day

 

Shipment tracking

You can track shipment of your Products here: Track your order 

Please note this link will direct you to the courier's website, which is not controlled by us.

Please note:
  • It is our goal to deliver within the above mentioned times, however, delivery dates are not guaranteed as shipments are handled by third parties and are subject to carriers' local bank holidays.
  • We will be unable to change the delivery address on Orders after checkout.
  • If there is no one at the indicated nominated delivery address who can accept delivery of Products, the carrier will leave a notification card in your mail box.
  • Title to and risk of loss in your Products will pass to you when you take possession of the Products.
  • All Products are shipped from our warehouses in Prague, Czech Republic.
  • We only deliver in: Austria, Belgium, Denmark, France, Finland, Germany, Holland, Ireland, Spain, Sweden and United Kingdom (including Northern Ireland and the Isle of Man)
  • We do not deliver in: British Overseas Territories, the Channel Islands, Gibraltar and British Forces Post Offices, Livigno, Vatican City and Republic of San Marino, Dutch Overseas Territories, French Overseas Territories, Ceuta & Melilla, Andorra, Gibraltar, Canary Islands and Balearic Islands, Büsingen, Helgoland, Åland Islands, Fær Øer Islands and Greenland, PO Boxes.

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